To strengthen competitive ability, first of all, people-oriented should be stressed. Create a platform for development of staff and give them the greatest development space, so as to create the most value to customers. Our enterprise is cooperating with many world-renowned Schools of Business and Management, have established a personnel training program including the Stanford University of United States and European higher learning institutions. Our personnel policy is open; we have many Executives or Deputy Directors from different countries, with hundreds of foreign workers, so our company is just like the United Nations. This is good for multilingual business we have embarked on, and can help us get into a higher level of value. China's open-door talent policy is very good; in fact, as long as you like China, you can realize your value in China. For outsourcing industry in India, the majority is still local people; varieties of talents can also strengthen our competitiveness, and be an important factor to come up with.
For companies, it's the most important to identify the positioning and make professional and scientific services. We have to go into the industry, find the target customers, and then doing fine and stronger, while leading other industries. RMB appreciation will bring pain to the industry in a short time, but from long-term perspective, it's useful, since it can enable us thinking, consider how to enhance our strength, and identify target. Throughout service outsourcing companies around the world, the one which can really achieve the leading position are focused on one or several industries. The trend of economic development is to nurture a large number of such companies, the refining division inevitably requires professional, and it's crucial for service outsourcing company to focus on a particular vertical industry.
Our bottleneck is talent, how to train a low-end personnel to high-end. Over the past few years, Hai Hui is making efforts, and for personnel training, we are very willing to train people with relevant educational background. One is the market, pushing up the company while the other is management, which also involved the manager tolerance. The company which can do very well can do remote management well. The future of talent management at all levels is also a challenge for us.
In the domestic IT operations services outsourcing companies, it has been eight years for Hu Hang, from the initial department of Lenovo Group to an operation independent company at present, and it has accumulated a certain amount of actual combat experience, also retained a stable management team, which is approved by dozens of multinational companies, so it is not easy, but we reflect on our own from time to time, and continued making efforts to meet the continued increasing service requirements of customers.
There's only one for China's service outsourcing enterprise to strengthen their competitive ability, that is, to improve service quality, otherwise no way out. How to protect the quality of service? I think it needs good service team in an effective management mechanism under the management of nice management talents, that is to say, master of specific technology work in particular service process and deliver specific services. In this regard, domestic enterprises should take great efforts; need to take long-term vision as to investment. In the past few years, Hu Hang has almost invested all of the escort service revenue into staff retention and capacity building. The reason is that the long-term strategy has supported by shareholders, who have patience in the future growth of Hu Hang. Ask, how many shareholders in domestic companies do so? For example, Hu Hang has formulated a series learning measures to encourage staff development and support staff.
With the development of outsourcing industry continues, enterprises should start adjustments on personnel, operational structure and business strategy, through capital operations such as mergers and acquisitions, investment and financing, listing in the market, as well as establishment of overseas branches, doing business bigger and stronger, and realize specializing and scaling development of outsourcing industry. They should learn from the experience of others, cooperate in all aspects to enhance competitiveness of enterprises.
Outsourcing companies must clear their position, business advantage, target customers, and develop corresponding personnel and management system (including project management system, risk control system, network information security and intellectual property protection system). At the same time, partnership building in cooperation is very important. The world is flat, and labor services are easier to be divided. Each of these enterprises is a part in the chain of service industries. How to be existed and prosperous with higher level or lower level companies, how to form an alliance with related businesses, and how to form the strongest of service outsourcing chain through an effective combination of different enterprises, those require attention to the real business partnerships, and need industrial clusters forming the whole value chain.
