The investigation of the issues which Chinese CIOs are mainly focusing on shows that the service as a product has been widely accepted by users, and more than 90% of the users have accepted it, but users haven't recognized the value of service as a product to standard the IT service management, they haven't fully understood the importance.
Chinese economy grows rapidly with a speed of 10% each year, Chinese enterprises also are experiencing rapid development, in the past 30 years, many enterprises develop from small to large, from one-way to pluralistic, from local to global, the management of Chinese enterprises becomes varied and innovates continuously, this has brought forward higher demand to IT capacity of an enterprise. The informationization of enterprise itself is also innovating and transforming constantly, from hardware to software, from programme to application, from technology to service, things are being innovated continuously. Enterprise's informationization is not only the technology, but also the management, not only the business, but also the strategy. All these have put forward very high capacity requirement to practitioners of enterprise informationization.
With the third force, especially some leading service providers, we can help enterprises to do some research, suggestion, consulting in order to enhance the responding capacity of CIOs. With service providers' standard and productive service products, we can effectively reduce the pressure of lack of personnel and low capacity, and at the same time, reduce the complexity of service and improve the service efficiency.
Chinese CIOs are facing 10 main challenges:
- Challenge 1:
The core challenge of Chinese CIOs is changing from infrastructure into enhancing the IT management.
- Challenge 2:
IT service management is the biggest challenge for CIOs now.
- Challenge 3:
Disaster back-up is the common challenge for all sectors, but it also exists differences in differenct industries.
- Challenge 4:
The energy consumption hasn't got high attention of Chinese CIOs.
- Challenge 5:
Information island problem has gradually been cleared up, the server optimization and maintenance have become the key points.
- Challenge 6:
The frequent changes of business process and increasingly implex IT requirements demand to enhance IT adaptability.
- Challenge 7:
Facing the new development environment of informationization, a new round of IT strategic planning demands is strong.
- Challenge 8:
Service as a product has been widely accepted, but the recognition level has to be enhanced.
- Challenge 9: u
Users want to solve the problem of IT investment protection through technical platform standardization.
- Challenge 10:
Chinese CIOs have great limitation of cognizing informationization.
